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Help Center / Troubleshooting / Internet / Internet & Password SafeGuard

Internet & Password SafeGuard

  1. Login to your My Cincinnati Bell account https://login.cincinnatibell.com 
HC-SafeGuard-1-(1).png 

2. Locate “Manage My Internet Safeguard” or “Install my Internet Safeguard”. If you don’t see the option to “install” then you have already installed Internet Safeguard on a device.
HC-SafeGuard-2.png 

3. Look for “Send Installation Email” and select it to resend your welcome/installation email. If you don’t see this option, then you need to setup a profile with an email address and profile name.

HC-SafeGuard-3.png 

4. Login to your email and follow the directions to finish the install. Click on “Install Internet SafeGuard” and enter the username on the email.  If you don’t remember your password, click “Forgot Password”.  Once you have installed Internet SafeGuard, be sure to install Password SafeGuard.

HC-SafeGuard-4.png


 

See Also
How do I install Internet SafeGuard on my Apple smartphone or tablet?
How do I add my passwords or credit card information?

 
  1. Login to your My Cincinnati Bell account https://login.cincinnatibell.com
 
 
 
 
 
Locate “Manage My Internet Safeguard” or “Install my Internet Safeguard”. If you don’t see the option to “install” then you have already installed Internet Safeguard on a device. 
 
 
 
 
 
 Look for “Send Installation Email” and select it to resend your welcome/installation email. If you don’t see this option, then you need to setup a profile with an email address and profile name. 





Login to your email and follow the directions to finish the install. Click on “Install Internet SafeGuard” and enter the username on the email.  If you don’t remember your password, click “Forgot Password”.  Once you have installed Internet SafeGuard, be sure to install Password SafeGuard.  

See Also
What are the benefits of syncing my password data to all of my devices?
How do I recover my Master Password?

  1. Login to your My Cincinnati Bell account https://login.cincinnatibell.com 
HC-SafeGuard-1-(1).png 

2. Locate “Manage My Internet Safeguard” or “Install my Internet Safeguard”. If you don’t see the option to “install” then you have already installed Internet Safeguard on a device.
HC-SafeGuard-2.png 

3. Look for “Send Installation Email” and select it to resend your welcome/installation email. If you don’t see this option, then you need to setup a profile with an email address and profile name.

HC-SafeGuard-3.png 

4. Login to your email and follow the directions to finish the install. Click on “Install Internet SafeGuard” and enter the username on the email.  If you don’t remember your password, click “Forgot Password”.  Once you have installed Internet SafeGuard, be sure to install Password SafeGuard.

HC-SafeGuard-4.png

See Also
Terms & Conditions
How do I add my passwords or credit card information?

  1. Login to your My Cincinnati Bell account https://login.cincinnatibell.com 
HC-SafeGuard-1-(1).png 

2. Locate “Manage My Internet Safeguard” or “Install my Internet Safeguard”. If you don’t see the option to “install” then you have already installed Internet Safeguard on a device.
HC-SafeGuard-2.png 

3. Look for “Send Installation Email” and select it to resend your welcome/installation email. If you don’t see this option, then you need to setup a profile with an email address and profile name.

HC-SafeGuard-3.png 

4. Login to your email and follow the directions to finish the install. Click on “Install Internet SafeGuard” and enter the username on the email.  If you don’t remember your password, click “Forgot Password”.  Once you have installed Internet SafeGuard, be sure to install Password SafeGuard.

HC-SafeGuard-4.png

See Also
How do I install Internet SafeGuard on my Apple smartphone or tablet?
I keep seeing a "banking protection active" notification at the top of my browser. What is this?

  1. Login to your My Cincinnati Bell account https://login.cincinnatibell.com 
HC-SafeGuard-1-(1).png 

2. Locate “Manage My Internet Safeguard” or “Install my Internet Safeguard”. If you don’t see the option to “install” then you have already installed Internet Safeguard on a device.
HC-SafeGuard-2.png 

3. Look for “Send Installation Email” and select it to resend your welcome/installation email. If you don’t see this option, then you need to setup a profile with an email address and profile name.

HC-SafeGuard-3.png 

4. Login to your email and follow the directions to finish the install. Click on “Install Internet SafeGuard” and enter the username on the email.  If you don’t remember your password, click “Forgot Password”.  Once you have installed Internet SafeGuard, be sure to install Password SafeGuard.

HC-SafeGuard-4.png

See Also
How do I recover my Master Password?
How do I install Password SafeGuard on my devices?

  1. Login to your My Cincinnati Bell account https://login.cincinnatibell.com 
HC-SafeGuard-1-(1).png 

2. Locate “Manage My Internet Safeguard” or “Install my Internet Safeguard”. If you don’t see the option to “install” then you have already installed Internet Safeguard on a device.
HC-SafeGuard-2.png 

3. Look for “Send Installation Email” and select it to resend your welcome/installation email. If you don’t see this option, then you need to setup a profile with an email address and profile name.

HC-SafeGuard-3.png 

4. Login to your email and follow the directions to finish the install. Click on “Install Internet SafeGuard” and enter the username on the email.  If you don’t remember your password, click “Forgot Password”.  Once you have installed Internet SafeGuard, be sure to install Password SafeGuard.

HC-SafeGuard-4.png

See Also
I keep seeing a "banking protection active" notification at the top of my browser. What is this?
I am a current customer and have Internet Safeguard & can't find my welcome email. What should I do?

There are three ways you can install Internet SafeGuard onto your Apple phone or tablet.
  1. Via the Activation Email sent to you when you ordered the service
When you first ordered Internet SafeGuard, you were sent an email from that included a link to download the service.

Once you have located this email, follow these steps to get started:
Click on the “Install Now” button within the email from the device you wish to install Internet Safeguard on.
1. Click the Download button – you will be taken to the iOS App store.
2. Click the install button to download the app. Enter your iOS credentials if prompted.
3. Enter the username and temporary password provided to you in the Activation email.
4. Reset your password to a permanent password.
5. Follow the prompts to complete the installation
Via My Cincinnati Bell account or in the My Cincinnati Bell App mycbappicon.png

If you have misplaced the activation email, not a problem!
Follow these steps to get started:
1. Enter your MyAccount username and password, if prompted.
2. Click on the Internet link near the top of the page. Then click “overview”.
3. Click on “My Internet Security” link.
4. Click Add Device button
5. Follow the prompts during the installation
 
By logging into MyAccount via your computer - 
Follow these steps to get started:
  1. Log in to MyCincinnati Bell on a computer
  2. Click on the Internet link near the top of the page. Then click “overview”.
  3. Click on the “My Internet Security”” link.
  4. Click Add Device button.
  5. Double check that “Mine or My Child’s Device” is highlighted and the Click Continue.
  6. Click on “Phone” or “Tablet” option, depending on the type of device you want to install security on.
  7. Choose to send a download link via email or via SMS text message.
  8. Enter the necessary information (email address or phone number).
  9. Get the device you want to install security on. Open the email or the text message on this device.
  10. Click on the Install Now link.

See Also
How do I create a QR Recover Code?
How do I import my passwords from another password manager?

There are two ways you can download Internet SafeGuard onto your Windows or Mac computer:

a. Via the Activation Email sent to you when you ordered the service

When you first ordered Internet SafeGuard, you were sent an email from (cbemailresponse@cinbell.com) that included a link to download the service.

Once you have located this email, follow these steps to get started:

i. Click on the “Install Now” button within the email from the computer you wish to install Internet Safeguard on.

ii. Click the Download button

iii. Save the .exe file to a location of your choice

iv. Run/Open the .exe file

v. Follow the prompts to complete the installation

b. By logging into My Cincinnati Bell via your computer

If you have misplaced the activation email, not a problem! Follow these steps to get started: i. Log in to My Cincinnati Bell

ii. Click on the Internet link near the top of the page. Then click “overview”.

iii. Click on the “My Internet Security” link.

iv. Click Add Device button

v. Confirm that “Mine or My Child’s Device” is highlighted and the Click Download.

vi. Confirm that “this computer” option is chosen and click Download button.

vii. Save the .exe file to location of your choice

viii. Run/Open the .exe file

ix. Follow the Prompts to complete the installation

See Also
How do I install Password SafeGuard on my devices?
How do I install Internet SafeGuard on more than one device?

There are three ways you can install Internet SafeGuard onto your Android phone or tablet.
  1. Via the Activation Email sent to you when you ordered the service
When you first ordered Internet SafeGuard, you were sent an email from that included a link to download the service.
 
Once you have located this email, follow these steps to get started:
Click on the “Install Now” button within the email from the device you wish to install Internet Safeguard on.
1.  Click the Download button – you will be taken to the Google Play store.
2.  Click the install button to download the app.
3.  Follow the prompts to complete the installation.
 
Via your My Cincinnati Bell account or in the My Cincinnati Bell App mycbappicon.png
If you have misplaced the activation email, not a problem!
Follow these steps to get started:
1.  Enter your My Cincinnati Bell username and password, if prompted.
2.  Click on the Internet link near the top of the page. Then click “overview”.
3.  Click on the “My Internet Security”” link.
4.  Click Add Device button
5.  Follow the prompts during the installation
6.  By logging into My Cincinnati Bell via your computer

Follow these steps to get started:
  1. Log in to My Cincinnati Bell on a computer
  2. Click on the Internet link near the top of the page. Then click “overview”.
  3. Click on the ““My Internet Security”  link.
  4. Click Add Device button.
  5. Confirm that “Mine or My Child’s Device” is highlighted and the Click Continue.
  6. Click on “Phone” or “Tablet” option, depending on the type of device you want to install security on.
  7. Choose to send a download link via email or via SMS text message.
  8. Enter the necessary information (email address or phone number).
  9. Get the device you want to install security on. Open the email or the text message on this device.
Click on the Install Now link.

 

See Also
What is Family Rules and how is it different than parental controls?
Terms & Conditions


There are two ways you can download Password SafeGuard onto your devices.
  1. Via the Activation Email sent to you when you ordered the service
When you first ordered Internet SafeGuard, you were sent an email from (cbemailresponse@cinbell.com) that included a link to download Password SafeGuard. 

Once you have located this email, follow these steps to get started:
1.  Click on the “Install Password Manager” button within the email from the device you wish to install Password Manager on.
2.  Click the Download button. You will either be asked to save an .exe file or will be redirected to the appropriate app store.
3.  Follow the prompts to complete the installation
4.  By logging into My Cincinnati Bell via your computer
 
If you have misplaced the activation email, not a problem! Follow these steps to get started:
  1. Log in to My Cincinnati Bell
  2. Click on the Internet link near the top of the page. Then click “overview”.
  3. Click on the ““My Internet Security”” link.
  4. Click the “Password manager” tab in the top left corner of the security portal.
  5. Click the “Install now” button.
Follow the Prompts to complete the installation

 

See Also
Terms & Conditions
I have used all of my licenses, how do I get more?


You have the ability to download Internet SafeGuard and password manager on up to 5 devices. If you need to add more licenses for either of these services, you will need to call the Cincinnati Bell call center at 513-565-9890 or click to chat with us with us now.

 

See Also
I keep seeing a "banking protection active" notification at the top of my browser. What is this?
Terms & Conditions